Last updated: 28.04.2020.
DATA CONTROLLER INFORMATION
If you have any questions or comments regarding the processing of your personal information and privacy practices or if you would like us to update information or preferences you provided to us, please contact our data protection officer or directly by post or email.
In general, you can visit and read most parts of our website contents without providing any personal data.
For the process of retrieving your requested information from our websites, our servers store certain data needed for service delivery and/or for statistical or security purposes in anonymized or pseudonymized form (pseudonymized form means data is collected under a pseudonym, i.e. a unique random alphanumeric string generated internally in order to identify each data record). In this context, general information is recorded, such as your domain name or browser type. These data do not enable us to draw conclusions regarding your identity. These anonymized or pseudonymized data are deleted promptly after their statistical evaluation.
We do not process any «Special Categories of Personal Data» about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data).
WHY WE PROCESS YOUR PERSONAL DATA
The purposes for processing the personal data that you provide depend on the websites, services and features you use. In particular, we use the data to:
• ensure the performance of a contract with users and to ensure the required performance of services for customers;
• protect the user from known threats to information security;
• improve user interaction and experience with our services, in particular, changing interfaces and providing the desired content and advertisements related to marketing purpose;
• provide technical support of products and services for customers and to improve the quality of products and services;
• respond to your questions and otherwise Interact with you;
• secure our websites and protect you and us against fraud.
Description of Service
Account registration. In order to use the Service and have access to all of its functions, you will need to create a personal account, which requires you to provide us with your email address (which will be your user name) and a password. We will only process and use this information in order to provide you the Service, unless you expressly opt in to a processing or use for other purposes (for example to receive useful news on Kaspersky Lab products and services via email). You may also need to provide us your mobile phone number for the purpose of additional protection of your account from unauthorized access. We will only use your mobile phone number to send you authorization security codes.
Account Settings and purchases. You may review, update or correct your account data, password, and preferences or even delete your account at any time using the «Account Settings» function. Additionally, you will able to review your purchase history from our web store provider. In Account Settings, you are also able to link a bank card for easy purchases of additional Kaspersky Lab products and services. If you activate this option, our web store provider will attach your bank card data with your account and keep it for future orders. Kaspersky Lab will establish a special link to your web store provider account and will place orders on your behalf whenever they are performed by you. Our web store provider also gives us the information about expiration date of your bank card and the last 4 symbols of your bank card number. However, we will have no access to other data of your credit card stored by our web store provider. The linkage to your account will only be established technically by an internal User ID and password combination. These credentials will not grant us access to your bank card or other personal data stored by our web store provider. The internal User ID is used for triggering orders from you made through the web store.
Devices. After registration, you will be able to manage all of your devices you secure using products. You can, for example, secure lost or stolen devices, easily check the status of products on each device or fix existing problems. To do that, you need to connect these devices using the «Devices» function. In that case, a link between your account and the devices you connect will necessarily be established. This will, of course, only be used for the purpose of providing you with the «Devices» function, unless you expressly opt in to a use it for other purposes.
Licenses. You can manage all of your product licenses using the «Licenses» function by adding your valid activation code (s) for each product and connect it to the device it is used on. You can also choose to be reminded of expiring licenses automatically or use the auto-renewal function. Reminders will only be sent to you by email if you expressly opt in to that.
Support. If you request support from our Technical Support or Virus Lab team using support services, we will ask you for information needed to enable us to provide you with such support, such as your registration/ license number, the last 4 symbols of your bank card number used for purchasing the license, email address, and information about the product your problem relates to, your computer hardware, software and the nature of the problem you are experiencing. Furthermore, it may be helpful or even necessary for this purpose to send us files you are experiencing problems with via the «Upload» function. These may also contain personal information, such as user specific or otherwise personally identifiable file names, meta data or contents. It is, of course, always your choice whether you want to upload files or not. In case you do, please refer to our Regulation on Data Provisioning linked to the upload service and accept it at first.
Statistical information. We may track domain names, IP addresses, network provider, browser types and other information about client environment (such as model of your device, operating system, screen resolution, etc.) from people who visit our site. We may also process information about which Kaspersky Lab applications you use and how you use them, the web page you were visiting immediately prior to visiting our website, pages of our website that you visited, the time spent on those pages, information you searched for on our website, access times and dates, and other statistics. We use this information to produce traffic statistics for the Kaspersky Lab’s sites and to improve security and availability of our websites and services. Such information is not correlated with any personal information. We do not ask you for, access or track any location based information from your device.
If you consider that the processing of personal data relating to you infringes applicable data protection law, you have the right to lodge a complaint with the competent supervisory authority at any time. Which supervisory authority has competence for your complaint can depend on the country where you reside.